MK Quilts Support
The reason MK Quilts has been so incredibly successful internationally is our support and training

Live Support Policy
Please identify yourself as one of the following...
  • MK Owners - the people that have supported us by buying their systems from us - are not charged for support.
  • MK Quilts University Premium Members - those supporting us with a monthly membership - are entitled to one free hour support call per month.
  • Owners of other MK products or accessories will not be charged for any related support.
  • New Customer
MK Quilts does not ask for payment before helping someone.  We have established a $25/half hour service fee for issues not covered by the above situations so that we can continue to maintain our exceptional level of support.  After any support call, you may support us by going to our Remote Support product page and select the proper number of 30-minute increments and then checking out of our online store.
Why do we charge for support?  -  We are not Handi Quilter. - We are an independent retailer of Handi Quilter.  The retailer that sold you your machine is responsible for your support and training.  Unlike most other retailers, we go out of our way to stock parts, loaner machines, and train technicians across the country so that we continue to excel at our support.  All of these efforts cost us our time and money.  Thank you for your understanding.
Handi Quilter Official Support Line
1-877-697-8458 press "2" for Support (weekdays)
Your first call should go to your retailer. 
​All MK Owners are asked to have MK Quilts support staff on the line when calling HQ support.
FREE Self-help Support
Please review these guides before contacting us for support.
These guides are 'living' documents that are updated regularly and will improve over time with links and photos.  There is no printed version.  However, these web pages will be done with basic formatting so that you can use the browser print feature to print them out.
Service Manuals are made available to Premium MKQU members through the Troubleshooting course.
Request LIVE Support
For urgent issues that require immediate attention, please call the main support line:  727-935-1739 and press #2
Messages left on all lines are immediately forwarded by email to support staff for review.  Please do not text us directly or post urgent requests to our social media boards.
Schedule a future support call by filling out the form here:  SCHEDULE A SUPPORT CALL
Calls are booked a minimum of 18 hours out during available scheduled time using a service called 'Calendly.com'.   Please provide details of the issue.
​While you wait for that scheduled support callback, please consider posting your issue to one of the following social media boards where our community may be able to help.
We understand that many do not like the privacy issues with Facebook nor does MK Quilts endorse the selected censorship Facebook is doing that violates our first amendment rights.  However, smaller companies like MK Quilts have limited options for providing these online services.  We recommend creating a dedicated Facebook account with limited personal information and use it carefully.  
The MK Quilts University (university.mkquilts.com) provides course Discussion Forums as well as Community Forums (found at the bottom of your MY DASHBOARD).  Posts are emailed to moderators and usually elicit a response within 24 hours.  We hope that you will help us build this community.  There are over 1000 active users a month on MKQU as well as many course instructors managing their courses.

    Reporting Variable Bobbin Tension (VBT)

    Please report all instances of VBT with as much information as possible so that we can investigate the causes.  You may return and submit additional information, but please use the same email address.  Results will be shared via the MK Quilts Newsletter.