MK Quilts Exceptional Support Site
The reason MK Quilts has been so incredibly successful internationally is our support and training.

For urgent issues that require immediate attention, please call the main support line: 
​727-935-1739 and press #2
Details can be emailed to Support@MKQuilts.com
We are actively monitoring these messages with a professional support product.  Directly emailing individuals increases the likelihood that your communication is not properly handled.  Please do NOT text us directly or post urgent requests to our social media boards.
  • IF something is not working correctly, this page is the place to find support.  You can also schedule service for your system.
  • IF you have questions concerning HOW you do something, most of those issues will be answered by our instructors on our MK Quilts University platform.  Our new advanced search feature will help you find the correct course and lesson that addresses your problem.  Posting a question to the forums on the course will usually lead to a quick response.
In either case, you may send a detailed email (and photos) to SUPPORT@MKQuilts.com.  All messages and voicemails that come in go through a support queue where they are screened as soon as possible.

Our Support Tools

Used for virtual remote support so we can see what is going on.
​You may test this out in advance but you will not be let into the actual meeting unless we are expecting you.
You will be required to load Google Meet on your device and have a Google/Gmail account.
The remote support agent is used for allowing us to access your computer using Splashtop to see and control your system.
​Please do NOT allow anyone access like this unless you know and trust them.

Please review our support policies...

support Policy
If it takes more than 30 minutes to address your issue, you may be charged for service based on these guidelines:
  • MK Owners - the people that have supported us by buying their systems from us - are not charged for support.  Labor may be charged on repairs beyond the 1-year extended warranty provided by MK Quilts.
  • MK Quilts University Premium Members - those supporting us with a monthly membership - are entitled to one free hour of support call per quarter, no matter where they purchased their machine.  Labor charges may apply after that point.
  • Owners of other MK products or accessories will not be charged for any related support.
  • New Customer - You will be asked to pay or to join a Premium Membership.
Service/Labor charges
MK Quilts does not ask for payment before helping someone.  For those who do not fall under one of the categories listed above,   we have established a $50/hour service fee for phone support.  And a $65/hour for on-site support (plus travel).   These rates are subject to change.

​Why do we charge for support?  -  We are not Handi Quilter. - We are an independent retailer of Handi Quilter.  The retailer that sold you your machine is responsible for your support and training.  Unlike most other retailers, we go out of our way to stock parts, loaner machines, and train technicians across the country so that we continue to excel at our support.  All of these efforts cost us our time and money.  Thank you for your understanding.
Warranty work on other OEM machines
We stock many of the Handi Quilter machine parts and they are normally warrantied for up to 5-years.  (Labor is not included.)  Other companies are selling OEM (original equipment manufacturer) products that use the same parts.  If we must replace a warranty part in an OEM machine, the customer may be responsible for getting the part through their original dealer or will be charged for the part.  We do not have relationships with secondary companies to replace the warranty parts.
Handi Quilter's Official Support Line
1-877-697-8458 press "2" for Support (weekdays)
Your first call should go to your retailer. 
​All MK Owners are asked to have MK Quilts support staff on the line when calling HQ support.
FREE Self-help Support
Please review these guides before contacting us for support.
These guides are 'living' documents that are updated regularly and will improve over time with links and photos.  There is no printed version.  However, these web pages will be done with basic formatting so that you can use the browser print feature to print them out.
Please review these guides before contacting us for support.
Service Manuals and printable guides are made available to Premium MKQU members through the Troubleshooting course.
Request LIVE Support
For urgent issues that require immediate attention, please call the main support line: 
​727-935-1739 and press #2
Details can be emailed to Support@MKQuilts.com
We are actively monitoring these messages with a professional support product.  Directly emailing individuals increases the likelihood that your communication is not properly handled.  Please do NOT text us directly or post urgent requests to our social media boards.
Schedule a future support call or video troubleshooting session by using the appropriate scheduler below...
Appointments are booked a minimum of 24 hours out during available scheduled time. 
If you require a callback sooner, leave a message on the support line above.

You may also open your own support ticket...

​While you wait for that scheduled support callback, please consider posting your issue to one of the following social media boards where our community may be able to help.
The MK Quilts University (university.mkquilts.com) provides course Discussion Forums as well as Community Forums (found at the bottom of your MY DASHBOARD).  Posts are emailed to moderators and usually elicit a response within 24 hours.  We hope that you will help us build this community.  There are over 1000 active users a month on MKQU as well as many course instructors managing their courses.