MK Quilts Exceptional Support
The best service you will receive for your Handi Quilter longarm.

For urgent issues that require immediate attention, please call the main support line: 
​727-935-1739 and press #2
​​Messages left by phone are transcribed and emailed to our support queue automatically.
Details and non-urgent issues should be emailed to [email protected]
We are actively monitoring these messages with a professional support product.  Directly emailing or texting individuals, or posting to external social media forums, increases the likelihood that your communication will not be properly handled.  
Quick Links:
Online Support Tools
​Use under the direction of support staff.
Need to send us a large video or photo file?

If your video or photo file is too large to email, you can upload it securely to MK Quilts using the button below.

â–¡  Upload Large Files Here

You do not need a Dropbox account to use this upload form.

Please include your name and, if possible, a short note about the issue so we can match the file to your support request more quickly.

Please review the following videos before your support call.
Youtube Instruction videos
Click each ...​
​Introduction to our support tools
Preparing your PC for remote access
Using Google Meet on your smartphone for video troubleshooting
NOTE: You may be required to create or log into your Google account to use Google Meet. Try this out ahead of time.
What will you be charged for our service and support?
Jump to Sections
FREE Self-help Support
Please review these guides before contacting us for support. 
​* Review our Support Policies for possible charges
These guides are 'living' documents that are updated regularly and will improve over time with links and photos.  We have retired the website pages and are only posting the PDF versions at this time. 
Service Manuals are made available to Machine Owner Technical Training members.

Please review our support policies...

Click heading below to view...
support Policy
Service/Labor charges
As of September 1st 2026 our service fees have been updated.  Please use the service estimate calculator to understand our policy.
Warranty work on other OEM machines
We stock many of the Handi Quilter machine parts and they are normally warrantied for up to 5-years.  (Labor is not included.)  Other companies are selling OEM (original equipment manufacturer) products that use the same parts.  If we must replace a warranty part in an OEM machine, the customer may be responsible for getting the part through their original dealer or will be charged for the part.  We do not have relationships with secondary (OEM) companies to replace the warranty parts.

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I had a motor error. I emailed MK Quilts support and received a call back in less than 10 minutes. Paul sent me a motor which arrived quickly. My husband installed it and I was back up and quilting in record time. Very impressed with the service I have always received from KK Quilts. Definitely will purchase from them whenever I can.

Debra Lacefield

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Can’t say enough about this business. I waited 2 weeks for my local dealer to get me a part that I got from MK in 3 days. Got my machine back from my dealer with damage to another part. I run a longarm quilting business and did not have time for all this downtime. I called MK talked directly to Paul who was kind, professional and knowledgeable…he went above and beyond. I had my part within 24 hours and happy to say I am up and running again. Definitely earned all my future business

Marianna Isgrid

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Handi Quilter's Official Support Line
1-877-697-8458 press "2" for Support (weekdays)
Your first call should go to the retailer that sold you the machine. 
​All MK Owners are asked to send an email to [email protected] before contacting Handi Quilter.
Schedule LIVE Technical Support
For urgent issues that require immediate attention, please call the main support line: 
​727-935-1739 and press #2
​Messages left by phone are transcribed and emailed to our support queue automatically.
Details and non-urgent issues should be emailed to [email protected]
We are actively monitoring these messages with a professional support product.  Directly emailing or texting individuals, or posting to external social media forums, increases the likelihood that your communication will not be properly handled.  Texting our main phone number is not   

Select one of our HQ certified technicians!

We have other active HQ certified technicians around Florida and a few other states.  But they operate as independent contractors.
  • Paul is the COO and Senior Certified Technical Resource at MK Quilts.  A real computer nerd as well, he can double as your Geek Squad.  If you think you are hacked or being scammed, call in.
  • Adam is also a Certified Technical resource handling most of the installations and onsite service calls.  His job description includes putting Paul out of a job.
Schedule a future support call with Paul Kruschwitz by using the scheduler below...
Appointments are booked a minimum of 12 hours out during available scheduled time. 
We will schedule special time outside of work hours for our international customers and machine owners.
If you require a callback sooner, leave a message on the support line above.
Schedule a future support call with Adam Wilt by using the scheduler below...
Appointments are booked a minimum of 12 hours out during available scheduled time. 
If you require a callback sooner, leave a message on the support line above.
The MK Quilts University (university.mkquilts.com) provides course Discussion Forums as well as Community Forums.  Posts are emailed to moderators and usually elicit a response within 24 hours.  We hope that you will help us build this community.  There are over 1000 active users a month on MKQU as well as many course instructors managing their courses.
If you know someone that can be a local set of hands or a full blown technician in your area, have them click the button below and register as a resource.  Details are provided on the form.