General Service Request - Cleaning, Lube, and Inspection

    This is not for requesting help with a problem.  Refer to the main support page to request troubleshooting assistance.  This page is to get on the list for getting someone out to your home to do the recommended two year cleaning, lube, and inspection.  By combining service calls with others in your area, we hope to minimize your cost.  If you want to bring your system in for service to the Florida shop, please call the support line to book a time.

    You may experience delays of up to 3 months or more.  If your machine sounds good and stitches well, do not stop using it while you wait.  If you would like to learn about options for self-maintenance, please check the box at the end of this form.