MK Quilts
  • Home
  • MKQ University
  • Online Store
  • Machine Sales
    • Pro-Stitcher
    • New HQ Machines >
      • Moxie 15
      • Amara 20
      • Forte 24
      • Infinity 26
    • Used Machines
    • Special Service Package
    • References
    • Your Testimonial
    • Refer-a-customer
    • Request a Quote
  • Longarm Quilting Services
  • Contact Us
  • About Us/Techs
  • Help
    • Old Video Store
    • Directions to Studio
    • Customer Support
    • Machine Service
    • Mr MK's Blog - Techy stuff

MK Quilts Support Policy

Our Christian values motivate us to try to help everyone.  Unfortunately we all have limited resources so we try to work under the following guidelines...
  • MK Quilts Machine owners have priority because they have supported us most by buying their machines through us.
  • MK Quilts Customers that are members of the MK Quilts University and/or regular shoppers at our shop.mkquilts.com store support us on an ongoing basis are always welcome to call.  We would prefer that they submit questions through email or the social forms.  Scheduling a personal callback via the website greatly helps us manage our time.
  • Customers that have not dealt with MK Quilts before are asked to use the website to schedule a support call, unless it is an emergency.  These people may be asked to pay a service charge or at least asked to join the MK Quilts University.  Even if the customer does not frequent the MKQU, it is like paying a service contract.
We understand that many people are not getting the support they deserve from their retailer for many reasons.  Many have bought on price alone and the retailer takes their profit and is not heard from again.  In order for MK Quilts to maintain their high level of support, we must manage our resources appropriately.  Thank you for your understanding.
Picture
Telephone: 727-935-1739 = #1 for Studio - #2 for Support - #3 for Sales
Studio Hours: by appointment only - call 24/7
Saturday Studio Hours: 9 am - 4 pm
Email:  INFO@MKQuilts.com 
Facebook:  www.facebook.com/mkquiltsfl 
Melissa's Pro-Stitcher Simulation Facebook Group:  www.facebook.com/groups/PSSimStyle
MK Quilts University Facebook (members only)  
www.facebook.com/groups/MKQuiltsUniversity/
Melissa YouTube Channel:  CLICK HERE

MK Quilts uses all the latest HQ Longarm Quilting Machines with Pro-Stitcher from Handi Quilter
Picture
TeamviewerQS
(Use as directed by support)
About Us
Partner Opportunities
Regional Technicians Wanted
  • Home
  • MKQ University
  • Online Store
  • Machine Sales
    • Pro-Stitcher
    • New HQ Machines >
      • Moxie 15
      • Amara 20
      • Forte 24
      • Infinity 26
    • Used Machines
    • Special Service Package
    • References
    • Your Testimonial
    • Refer-a-customer
    • Request a Quote
  • Longarm Quilting Services
  • Contact Us
  • About Us/Techs
  • Help
    • Old Video Store
    • Directions to Studio
    • Customer Support
    • Machine Service
    • Mr MK's Blog - Techy stuff