What to do if videos are not playing properly.

I am a computer expert and still run into issues, so don't get frustrated.  Try these steps to resolve your issues.  Most of these steps apply to general browsing problems.  Hope they help...

1. Do you have internet connectivity?   Try to go to another website and click around.
2. Are you actually logged into your account on mkquilts.yondo.com?
3. Are you logged in as the account/email that you bought the video under?  Some people end up registering more than one account.  Go to the DASHBOARD menu selection and it should show everything your purchased.
4. Did you get a confirmation email that the rental of the video went through?  We occassionally have issues with PayPal not sending the confirmation back to the Yondo site.  If any purchase does not complete within 10 minutes, reach out to us by phone.
5. Clear your browser cookies.  See my earlier blog:  clearing-your-browser-cookies  Restarting the browser or rebooting your computer is also helpful in clearing residual issues.
6. Try a different browser.  The yondo.com site that hosts the videos seems to prefer the Chrome browser that can be installed on both PCs and MACs.  
7. Check your internet speed.   The videos should buffer up even over slow connections, but you might get impatient waiting.  Speedtest.net seems to be a good site to test with.
8. Contact MK and myself for help.  See out HELP menu on MKQuilts.com

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