Shortcuts are basically small files that point back to another file... sometimes called a link.  When you put a shortcut to a program on you desktop, taskbar, or start menu, you are not copying the larger program file.  All program files should reside in C:\Program Files or C:\Program Files (x86).  You should not make any changes to these files if you need to read this post.  

I am a computer expert and still run into issues, so don't get frustrated.  Try these steps to resolve your issues.  Most of these steps apply to general browsing problems.  Hope they help...

1. Do you have internet connectivity?   Try to go to another website and click around.
2. Are you actually logged into your account on mkquilts.yondo.com?
3. Are you logged in as the account/email that you bought the video under?  Some people end up registering more than one account.  Go to the DASHBOARD menu selection and it should show everything your purchased.
4. Did you get a confirmation email that the rental of the video went through?  We occassionally have issues with PayPal not sending the confirmation back to the Yondo site.  If any purchase does not complete within 10 minutes, reach out to us by phone.
5. Clear your browser cookies.  See my earlier blog:  clearing-your-browser-cookies  Restarting the browser or rebooting your computer is also helpful in clearing residual issues.
6. Try a different browser.  The yondo.com site that hosts the videos seems to prefer the Chrome browser that can be installed on both PCs and MACs.  
7. Check your internet speed.   The videos should buffer up even over slow connections, but you might get impatient waiting.  Speedtest.net seems to be a good site to test with.
8. Contact MK and myself for help.  See out HELP menu on MKQuilts.com

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I had to start out the post with the obvious, as this is one of the excuses why some do not want to post this information publicly.  The other reason is that the tablet vendor is constantly updating their hardware versions in part because their vendors making the computer parts are always updating and retiring their parts.  The same PC model of computer often has multiple versions due to parts changes.

So the message here is that you will receive all the accessories - like keyboard and stylus - that would come with the generic tablet listed below... or something newer.  The difference in cost buying from Handi Quilter covers the custom install of the OS and Pro-Stitcher in a certified and locked down configuration specifically for interfacing with the Pro-Stitcher hardware.  You also get an extra year of hardware warranty through HQ not to mention the superb technical support.  You will spend more time quilting if you let the tablet on the machine manage the machine and nothing else.

The margin passed on to MK - your retailer of choice (of course) - is relatively small.  But we appreciate anything that supports our efforts to support you.   If you need to get your Art & Stitch license moved over, we can help with that too.